Last Updated:
June 15, 2017

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Protecting Your Legacy – Mitigating The Security Risk Posed To Businesses By Sensitive Customer Call Recordings

Many industries today are required to record and store customer calls for compliance reasons. Others choose to record calls for training purposes and to improve their customer service. This has resulted in huge banks of ‘legacy’ calls being built up,  →
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3 Important Tips to Consider Prior to Choosing Headsets for Your Call Center

Call centers are one place where the importance of headsets is realized to the maximum effect. It is nearly impossible for agents to use telephone receivers for endless hours of calling that stimulates the need of quality headsets for call  →
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